{"id":10402,"date":"2022-06-29T11:21:40","date_gmt":"2022-06-29T11:21:40","guid":{"rendered":"https:\/\/lightgoldenrodyellow-horse-236112.hostingersite.com\/resources\/maitriser-le-suivi-de-ladoption-dans-salesforce\/"},"modified":"2026-01-21T16:01:14","modified_gmt":"2026-01-21T16:01:14","slug":"maitriser-le-suivi-de-ladoption-dans-salesforce","status":"publish","type":"post","link":"https:\/\/cloudity.com\/fr\/maitriser-le-suivi-de-ladoption-dans-salesforce\/","title":{"rendered":"Maitriser le suivi de l\u2019adoption dans Salesforce"},"content":{"rendered":"<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h4><span class=\"TextRun SCXW147666900 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Dans notre\u00a0<a href=\"https:\/\/cloudity.com\/fr\/actualites\/favoriser-lengagement-utilisateur-5-outils-salesforce-simples-a-mettre-en-place\/\">article pr\u00e9c\u00e9dent<\/a>, nous vous donnions 5 outils simples pou<\/span><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">r optimiser l\u2019engagement.\u00a0<\/span><\/span><span class=\"TextRun Highlight SCXW147666900 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">E<\/span><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">ntre cela et la qualit\u00e9 des fonctionnalit\u00e9s livr\u00e9es, il est\u00a0<\/span><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">grand\u00a0<\/span><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">temps de\u00a0<\/span><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">le\u00a0<\/span><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">mesurer<\/span><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">,<\/span><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">\u00a0cet engagement<\/span><\/span><span class=\"TextRun SCXW147666900 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW147666900 BCX0\" data-ccp-parastyle=\"Normal (Web)\">\u00a0!<\/span><\/span><span class=\"EOP SCXW147666900 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h4>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">Tr\u00e8s concr\u00e8tement, vos utilisateurs utilisent-ils l\u2019o<\/span><span data-contrast=\"auto\">util<\/span><span data-contrast=\"auto\">\u00a0suffisamment et efficacement\u202f?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Nous allons capitaliser sur les fonctionnalit\u00e9s de reporting standard de Salesforce pour mettre en avant des indicateurs pertinents\u202f:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Les rapports permettront de trouver les donn\u00e9es pertinentes (nombre de connexions, nombre d\u2019enregistrements cr\u00e9\u00e9s, nombre de modifications sur un champ)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0;<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Un tableau de bord permettra de visualiser ces donn\u00e9es efficacement ;<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u00c0 noter, pour vous aider \u00e0 d\u00e9marrer, un\u00a0<a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N30000004gHhLEAU\">AppExchange<\/a>\u00a0est disponible\u202f:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0i<\/span><span data-contrast=\"auto\">l n\u2019est pas totalement optimis\u00e9 et pas du tout personnalis\u00e9 \u00e9videmment, mais cela peut \u00eatre un bon d\u00e9but.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"divider-wrap\" data-alignment=\"default\">\n<div class=\"divider\"><\/div>\n<\/div>\n<h3 class=\"vc_custom_heading\">Suivi des connexions<\/h3>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">Salesforce vous offre la possibilit\u00e9 de savoir qui s\u2019est connect\u00e9 \u00e0 l\u2019outil, quand et comment (navigateur, extension Gmail\/Outlook, mobile).\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Un point d\u2019attention important d\u00e8s maintenant\u202f: l\u2019id\u00e9e n\u2019est pas de \u00ab\u202fsurveiller\u202f\u00bb vos utilisateurs individuellement. Le suivi des connexions permet plut\u00f4t de d\u00e9tecter des grandes tendances entre diff\u00e9rents profils, par exemple. Nous vous recommandons d\u2019\u00eatre transparents avec vos utilisateurs.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">C\u2019est contre-intuitif, mais pour r\u00e9cup\u00e9rer le suivi des connexions, il faut utiliser le type de rapport \u00ab\u202fUtilisateurs\u202f\u00bb.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\">\n<div class=\"inner\">\n<div class=\"hover-wrap\">\n<div class=\"hover-wrap-inner\"><img fetchpriority=\"high\" decoding=\"async\" class=\"img-with-animation skip-lazy \" src=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image01.jpg\" sizes=\"(max-width: 1207px) 100vw, 1207px\" srcset=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image01.jpg 1207w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image01-300x70.jpg 300w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image01-1024x239.jpg 1024w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image01-768x179.jpg 768w\" alt=\"\" width=\"1207\" height=\"282\" data-delay=\"0\" data-animation=\"none\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">Ce type de rapport, comme son nom l\u2019indique, vous permet dans un premier temps d\u2019avoir la liste des utilisateurs actifs, leur date de derni\u00e8re connexion, leur profil, etc. Mais vous avez \u00e9galement la possibilit\u00e9 d\u2019ajouter un champ \u00ab\u202fdate de connexion\u202f\u00bb (voire \u00ab\u202fdate\/heure de connexion\u202f\u00bb pour regarder l\u2019heure de connexion).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Une fois que vous aurez ajout\u00e9 ce champ au rapport, la structure du rapport va changer. Vous passez d\u2019un \u00ab\u202fligne \u00e0 ligne\u202f\u00bb d\u2019utilisateurs \u00e0 un \u00ab\u202fligne de ligne\u202f\u00bb de connexions. \u00c7a y est, vous avez votre journal de connexion\u202f!<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\">\n<div class=\"inner\">\n<div class=\"hover-wrap\">\n<div class=\"hover-wrap-inner\"><img decoding=\"async\" class=\"img-with-animation skip-lazy \" src=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image02.jpg\" sizes=\"(max-width: 1484px) 100vw, 1484px\" srcset=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image02.jpg 1484w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image02-300x104.jpg 300w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image02-1024x355.jpg 1024w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image02-768x267.jpg 768w\" alt=\"\" width=\"1484\" height=\"515\" data-delay=\"0\" data-animation=\"none\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">Voici les filtres pertinents \u00e0 appliquer pour avoir un journal propre\u202f:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Vous cherchez s\u00fbrement \u00e0 ne voir que les connexions effectives, pas les \u00e9checs (pour mauvais mot de passe par exemple), filtrez donc sur le champ \u00ab\u202fStatut\u202f\u00bb avec sa valeur \u00ab\u202fR\u00e9ussite\u202f\u00bb\u202f;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Il est important de ne pas avoir dans vos r\u00e9sultats des utilisateurs non pertinents\u202f: administrateurs, comptes techniques, etc.. Filtrez donc sur un profil ou un nom d\u2019utilisateur\u202f;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Peut-\u00eatre ne voudrez vous prendre en compte que les connexions faites sur un navigateur, pour mettre en lumi\u00e8re une v\u00e9ritable utilisation de Salesforce. Filtrez sur \u00ab\u202ftype de client\u202f\u00bb\u202f;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Vous avez donc maintenant un aper\u00e7u d\u00e9taill\u00e9 des connexions \u00e0 Salesforce. Vous pouvez les exploiter en faisant diff\u00e9rents groupements.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Vous pouvez \u00e9galement utiliser la date de connexion dans des filtres, par exemple pour d\u00e9terminer qui s\u2019est connect\u00e9 sur une certaine p\u00e9riode.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Mais cela ne s\u2019arr\u00eate pas l\u00e0\u202f! En effet, au-del\u00e0 de ce niveau de d\u00e9tail, vous souhaitez certainement voir le nombre d\u2019utilisateurs unique connect\u00e9s. En effet, il est bien beau de savoir que quelqu\u2019un s\u2019est connect\u00e9 plusieurs fois sur une journ\u00e9e ou une semaine, mais quand on veut simplement avoir le nombre d\u2019utilisateurs actifs sur une semaine, il faut identifier les connexions uniques\u202f! Pour atteindre cela, param\u00e9trez comme suit\u202f:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\">\n<div class=\"inner\">\n<div class=\"hover-wrap\">\n<div class=\"hover-wrap-inner\"><img decoding=\"async\" class=\"img-with-animation skip-lazy \" src=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image03.jpg\" sizes=\"(max-width: 613px) 100vw, 613px\" srcset=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image03.jpg 613w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image03-300x177.jpg 300w\" alt=\"\" width=\"613\" height=\"361\" data-delay=\"0\" data-animation=\"none\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">Quelques consid\u00e9rations importantes\u202f:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Toutes les notions que nous allons voir reposent largement sur les fonctionnalit\u00e9s de reporting de Salesforce, c\u2019est-\u00e0-dire qu\u2019elles sont potentiellement g\u00e9rables par une personne qui n\u2019a pas \u00e0 \u00eatre Admin Salesforce. Cependant, pour exploiter le type de rapport \u00ab\u202fUtilisateurs\u202f\u00bb,\u00a0<\/span><span data-contrast=\"auto\">il faut avoir des droits sp\u00e9cifiques, au-del\u00e0 des droits li\u00e9s au reporting\u202f;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Dans certains syst\u00e8mes, des connexions peuvent \u00eatre enregistr\u00e9es de mani\u00e8re intempestive et il est parfois d\u00e9licat de filtrer de mani\u00e8re \u00e0 n\u2019avoir que des connexions pertinentes. Veillez \u00e0 bien analyser les connexions si leur nombre est important pour certains users\u202f;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Les journaux de connexions ne sont disponibles que pendant 6 mois, Si vous souhaitez garder un historique plus long, n\u2019oubliez pas de t\u00e9l\u00e9charger les journaux directement depuis la configuration.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<h3 class=\"vc_custom_heading\">Suivi des cr\u00e9ations et modifications<\/h3>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">\u00c7a y est, vous \u00eates capable de d\u00e9terminer qui se connecte \u00e0 Salesforce et quand. Certes, mais que font ces gens dans Salesforce\u202f? Et bien regardons quels objets les int\u00e9ressent\u202f!<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Vous le savez, chaque enregistrement dispose de 4 \u00ab\u202fchamps\u202f\u00bb qui sont renseign\u00e9s automatiquement, quoi qu\u2019il se passe\u202f: le cr\u00e9ateur, la date de cr\u00e9ation, le dernier modificateur et la derni\u00e8re date de modification.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ces champs sont disponibles dans les types de rapport des objets en question.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ces simples donn\u00e9es vont d\u00e9j\u00e0 vous permettre d\u2019avoir une tr\u00e8s bonne id\u00e9e de qui fait quoi dans Salesforce\u202f:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Est-ce qu\u2019un objet en particulier n\u2019est pas utilis\u00e9\u202f?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Est-ce qu\u2019un groupe d\u2019utilisateurs pl\u00e9biscite plus les activit\u00e9s que les autres\u202f?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Y a-t-il une saisonnalit\u00e9\u202f?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Et si vous comparez la date de cr\u00e9ation \u00e0 la date de fermeture d\u2019une opportunit\u00e9 ou d\u2019une requ\u00eate\u202f: est-ce que les opportunit\u00e9s sont cr\u00e9\u00e9es seulement \u00e0 la fin du processus commercial, comme enregistrement, ou servent-ils r\u00e9ellement dans la conduite de l\u2019effort commercial au quotidien\u202f?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Dans un rapport Salesforce, vous avez tout \u00e0 fait la possibilit\u00e9 de grouper les lignes par le \u00ab\u202fcr\u00e9\u00e9 par\u202f\u00bb, comme on le voit ici\u202f:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\">\n<div class=\"inner\">\n<div class=\"hover-wrap\">\n<div class=\"hover-wrap-inner\"><img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy \" src=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image04.jpg\" sizes=\"auto, (max-width: 453px) 100vw, 453px\" srcset=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image04.jpg 453w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image04-300x269.jpg 300w\" alt=\"\" width=\"453\" height=\"406\" data-delay=\"0\" data-animation=\"none\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">Vous pouvez ainsi savoir sur quel objet vous concentrer\u202f:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Les enregistrements de certains objets sont-ils compliqu\u00e9s \u00e0 cr\u00e9er\u202f? Peut-on simplifier les \u00e9crans ou les r\u00e8gles de gestion\u202f?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Tous les types d\u2019enregistrement sont-ils utilis\u00e9s\u202f?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Les enregistrements de tel objet sont beaucoup modifi\u00e9s par un groupe d\u2019utilisateur, pourquoi\u202f? Apr\u00e8s voir r\u00e9cup\u00e9r\u00e9 cette info, vous passez \u00e0 une analyse encore plus pouss\u00e9e.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<h3 class=\"vc_custom_heading\">Suivi des modifications de champs<\/h3>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">Rentrons encore un peu plus dans le d\u00e9tail\u202f! Salesforce dispose d\u2019une fonctionnalit\u00e9 standard que nous recommandons fortement d\u2019utiliser pour plusieurs raisons\u202f: le suivi de l\u2019historique des champs.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Tout d\u2019abord, ce suivi sera tr\u00e8s pratique pour comprendre les \u00e9ventuelles probl\u00e9matiques li\u00e9es \u00e0 la donn\u00e9e\u202f: pourquoi ne voit-on plus tel enregistrement dans telle vue de liste, quelle \u00e9tait la valeur de ce champ avant de rencontrer tel blocage avec un automatisme, etc. il est ainsi tr\u00e8s utile de retrouver le composant idoine sur la page Lightning.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\">\n<div class=\"inner\">\n<div class=\"hover-wrap\">\n<div class=\"hover-wrap-inner\"><img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy \" src=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image30.jpg\" sizes=\"auto, (max-width: 1243px) 100vw, 1243px\" srcset=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image30.jpg 1243w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image30-300x157.jpg 300w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image30-1024x535.jpg 1024w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image30-768x401.jpg 768w\" alt=\"\" width=\"1243\" height=\"649\" data-delay=\"0\" data-animation=\"none\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span class=\"TextRun SCXW192286968 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW192286968 BCX0\">Mais\u00a0<\/span><span class=\"NormalTextRun SCXW192286968 BCX0\">cette fonctionnalit\u00e9 est \u00e9galement tr\u00e8s puissante pour le sujet qui nous int\u00e9resse aujourd\u2019hui\u202f:<\/span><span class=\"NormalTextRun SCXW192286968 BCX0\">\u00a0nous allons en effet pouvoir\u00a0<\/span><span class=\"NormalTextRun SCXW192286968 BCX0\">analyser pr\u00e9cis\u00e9ment qui modifie quel champ. Mais attention, il faudra bien param\u00e9trer<\/span><span class=\"NormalTextRun SCXW192286968 BCX0\">\u00a0les champs \u00e0 suivre.<\/span><\/span><span class=\"EOP SCXW192286968 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\">\n<div class=\"inner\">\n<div class=\"hover-wrap\">\n<div class=\"hover-wrap-inner\"><img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy \" src=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image31.jpg\" sizes=\"auto, (max-width: 1884px) 100vw, 1884px\" srcset=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image31.jpg 1884w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image31-300x90.jpg 300w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image31-1024x308.jpg 1024w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image31-768x231.jpg 768w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image31-1536x462.jpg 1536w\" alt=\"\" width=\"1884\" height=\"567\" data-delay=\"0\" data-animation=\"none\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">Chaque objet dispose d\u2019un type de rapport sp\u00e9cifique pour analyser l\u2019historique. Tapez simplement \u00ab\u202fHistorique\u202f\u00bb dans la s\u00e9lection du type de rapport et vous verrez les types de rapport voulus.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Et vous y voici. Vous pouvez \u00e0 pr\u00e9sent afficher la ligne \u00e0 ligne des modifications de tous les champs historis\u00e9s. Vous verrez qui modifie quoi (champs, ancienne valeur, nouvelle valeur) et quand. En construisant le rapport de mani\u00e8re optimale, vous pourrez cibler un champ en particulier\u202f: est-il bien modifi\u00e9 par les utilisateurs qui sont cens\u00e9s le modifier\u202f? Vous pouvez enfin r\u00e9pondre \u00e0 cette question\u202f!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\">\n<div class=\"inner\">\n<div class=\"hover-wrap\">\n<div class=\"hover-wrap-inner\"><img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy \" src=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image32.jpg\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" srcset=\"http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/Suivi_Adoption_image32.jpg 888w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image32-300x134.jpg 300w, http:\/\/cloudity.com\/wp-content\/uploads\/2026\/01\/1_Suivi_Adoption_image32-768x344.jpg 768w\" alt=\"\" width=\"888\" height=\"398\" data-delay=\"0\" data-animation=\"none\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span data-contrast=\"auto\">Vous connaissez maintenant les bases du suivi de l\u2019adoption dans Salesforce. Le param\u00e9trage d\u2019un tableau de bord complet, avec plusieurs composants et rapports sous-jacents, prend environ 2 jours \u00e0 un utilisateur exp\u00e9riment\u00e9 qui sait ce qu\u2019il cherche. Attention \u00e0 bien d\u00e9finir les dossiers de rapports et de tableaux de bord pour partager de mani\u00e8re correcte tous ces \u00e9l\u00e9ments.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Nous aurons le plaisir de vous faire une d\u00e9monstration de tout cela lors d\u2019un webinar au deuxi\u00e8me semestre 2022\u202f!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dans notre\u00a0article pr\u00e9c\u00e9dent, nous vous donnions 5 outils simples pour optimiser l\u2019engagement.\u00a0Entre cela et la qualit\u00e9 des fonctionnalit\u00e9s livr\u00e9es, il est\u00a0grand\u00a0temps de\u00a0le\u00a0mesurer,\u00a0cet engagement\u00a0!\u00a0 Tr\u00e8s concr\u00e8tement, vos utilisateurs utilisent-ils l\u2019outil\u00a0suffisamment et efficacement\u202f?\u00a0 Nous allons capitaliser sur les fonctionnalit\u00e9s de reporting standard de Salesforce pour mettre en avant des indicateurs pertinents\u202f:\u00a0 Les rapports permettront de trouver les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":138,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Maitriser le suivi de l\u2019adoption dans Salesforce - Cloudity","_seopress_titles_desc":"Dans notre\u00a0article pr\u00e9c\u00e9dent, nous vous donnions 5 outils simples pour optimiser l\u2019engagement.\u00a0Entre cela et la qualit\u00e9 des fonctionnalit\u00e9s livr\u00e9es\u2026","_seopress_robots_index":"","footnotes":""},"categories":[213],"tags":[194],"class_list":["post-10402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","tag-adoption"],"acf":[],"_links":{"self":[{"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/posts\/10402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/comments?post=10402"}],"version-history":[{"count":0,"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/posts\/10402\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/media\/138"}],"wp:attachment":[{"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/media?parent=10402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/categories?post=10402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudity.com\/fr\/wp-json\/wp\/v2\/tags?post=10402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}