We help decisive enterprises simplify complex dispatching, streamline scheduling, and mobilize their field teams with precision. We use Salesforce Field Service to ensure every service visit drives efficiency, fast – and makes change worth the struggle.
We bring your service teams, inventory, and dispatching systems together into a unified global framework. By harmonizing operations across regions, we ensure consistent service quality and real-time visibility into your resources, making it easy to scale a standardized Field Service model confidently across borders.
We help you transform your service department from a cost center into a proactive growth engine. By leveraging Field Service and CRM Analytics, we enable a shift toward predictive maintenance models and smarter resource allocation, helping you capture more contract renewals and value-added opportunities directly in the field.
We evolve your scheduling and dispatching from manual processes into intelligent, automated systems. This reduces technician downtime and streamlines the dispatcher’s workflow, leading to higher first-time fix rates and a more agile service model that adapts quickly to urgent or complex client needs.
We do not just automate routes, we use our premium Salesforce Field Service expertise to turn complex field operations from a cost center into a predictable, measurable profit engine.
If you want high efficiency and get things done for your Salesforce product, I advise you to start working with Cloudity. Even if it’s a connector or help with better adoption for your Salesforce environment. Cloudity is right for you.
Viktor Wrede
CEO at Scrive
The Cloudity team has consistently and often proactively demonstrated the ability to effectively analyze our business needs. They are constantly developing and customizing our Salesforce instance to meet our changing requirements.
Thomas Alster
Customer Account Manager at LM Prenax
Ensio, a leading telecommunication and energy network provider, was struggling to unify complex field operations, team management, and contract tracking across over 40 agencies in France. Their lack of central data collection meant fragmented planning and difficulty in optimizing production costs.
With Cloudity’s support, Ensio:
Utilized advanced interfaces (including AI agents) to ensure real-time information flow with major client systems.
As a result, Cloudity’s solution enabled the real-time monitoring of over 70,000 work sites, optimized production costs, and established Salesforce Field Service as a pivotal solution for sustained market share growth.
We use the AI-powered optimization engine within Salesforce Field Service. This automatically allocates jobs, minimizes travel time, and ensures the technician with the precise skill set and inventory is dispatched. This moves you from chaotic, manual planning to predictive, profitable scheduling.
We deploy Salesforce Field Service with a mobile-first approach. Technicians get offline access to customer history, necessary knowledge articles, real-time inventory levels, and asset service history. This access to full context ensures they have everything needed to complete the job efficiently on the first visit.
Our solution provides end-to-end inventory visibility, from the warehouse to the service truck, automating consumption tracking. Furthermore, we integrate Salesforce Field Service with Revenue Cloud, enabling technicians to generate and capture upsell or contract renewal opportunities directly from the mobile app.
We treat implementation as a project management challenge built on senior expertise. As early adopters of Salesforce Field Service, we apply battle-tested, adaptive scenarios and focus only on the logic that delivers direct business value. This ensures we deploy solutions with clarity and momentum, getting you to measurable ROI faster than the competition.
We integrate your service data with CRM Analytics and apply predictive intelligence. This allows you to move from reactive repairs to proactive, preventative service models. We identify assets most likely to fail, optimize technician training based on common errors, and forecast spare parts demand precisely, ensuring service profitability drives long-term business strategy.
