Case studies

Quéguiner matériaux

+ 350 employees/users

Industries

Services

JOB NEED

Quéguiner Matériaux, a Breton company specializing in the sale of building materials, entrusted Hardis Group with the task of integrating and deploying Salesforce CRM. The objective: to equip field sales representatives with a mobile tool so they have access to all the information necessary to better advise their B2B clients, tradespeople, and construction companies. Named Oscar, the solution is based on Salesforce Sales Cloud. It was deployed in five months and is covered by an application maintenance contract to ensure its iterative development.

PROJECT OBJECTIVE

Equip sales representatives with a mobile tool to carry out their missions and appointments.
Centralize customer history and detailed product information
To improve responsiveness in answering customer questions during appointments
Reduce the number of calls to agencies to obtain product information
To give the company a modern image

MISSIONS COMPLETED

Salesforce CRM integration
Design of a mobile application accessible on a tablet connected with a 4G card
Interfaces with the ERP: to integrate the customer repository, the product catalog and the “lifecycle” of customers (quotes, orders, invoices) into the application