Case studies

Boardriders

Boardriders is a leading action sports and lifestyle company that designs, produces, and distributes branded apparel, footwear and accessories. The company’s brands are Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, and VonZipper.

+ 350 employees/users

Industries

Services

Challenges

Consultants worked in Salesforce Classic, which offered less functionality because it is no longer developed by Salesforce;
There was a lack of tools for global sales planning and analysis, and identification of less effective outlets;
The company lacked internal expertise and human resources. For three months, the project could not be implemented as planned.

Project scope

Support in the transition from Salesforce Classic to Salesforce Lightning;
3 months on-site support in France by Cloudity employee;
Creation and implementation of MyForecast – sales planning tool and realization monitoring;
Managing new brands’ go-live for 200 new users (Merger between the Billabong group with Boardriders);
Implementation of chatbot and live bot.

Benefits

Transition to Salesforce Lightning: modern service console, mobile app;
Implementation of SMU Requests: creation and acceptance of orders, integration with external systems – greater flexibility and competitiveness in the market;
Faster and more effective agent communication

I strongly recommend anyone using Salesforce to partner with Cloudity on any project – you will receive the highest quality service and products in the industry. Cloudity’s extensive knowledge of the system and its capabilities, as well as their business acumen, is the best we’ve found.