Aava

Aava Mobile is a Finnish developer and manufacturer of purpose-built tablets and handhelds, a world leader for POS professional tablets, and the benchmark in a variety of vertical markets.

+ 350 employees/users

Challenges

  • additional costs related to various
  • IT system limitations
  • the complexity of processes and systems
  • inability to scale the former RMA system

Project scope

  • no more manually generated reporting in spreasheets
  • ability to trace, understand and gather
    data on customer management
  • visibility of KPI
  • cost optimization

Benefits

  • The implementation of:
    • Service Cloud and Community Cloud custom-made solutions for RMA processes and inventory management sales and quote management for service departament stock management

 It has been a great pleasure to work with the Cloudity team, as they did not focus only on the immediate needs and shortcomings, but worked hard to understand our processes and created flexible and future-proof solution allowing to exploit various data collected in our IT systems and enabling a 365-view on customer sales, support and service related topics. 

Sven Johannsen

Chief Sales Officer at Aava

More ressources

What it unlocked

Join 350+ fast moving companies who fired their CRM chaos and built smarter systems with Cloudity.