Case studies

Acteon

Déploiement d’un SI client 100% Salesforce

+ 350 employees/users

Industries

Services

JOB NEED

Acteon Group, a French group specializing in medical technologies, is deploying a unified customer information system based on Salesforce technologies to cover the entire sales process, from initial contact to follow-up on repair requests.

PROJECT OBJECTIVE

Improve the management of commercial activity
Having a 360° view of customers
Sharing information between sales, sales administration, after-sales service departments…
Standardize sales and after-sales processes
Improve customer satisfaction and experience
Increase the volume of business

MISSIONS COMPLETED

Sales: Deployment of Sales Cloud in France, the United States, Canada, Benelux, Germany, the United Kingdom, and Australia
Sales administration: order history, tracking of delivery progress
Marketing: event and training management, telemarketing campaigns
After-sales service: managing and tracking repair requests, preparing quotes, managing equipment loans
Customer portal: platform for exchanging documents (orders, invoices, after-sales service requests, etc.).