Challenges
lack of a scalable, growth-enabling business tool
too many new customers at the same time (lack of automations to handle them easily)
no bookkeeping system – invoices were generated manually
a long time from quoting to invoicing
difficulties in calculating tax with changing tax rate (due to the Covid-19 pandemic, Germany reduced the VAT rate)
revenue leakage – there was no dunning process to collect late payments
no discount policy – sales representatives were unable to apply any discount for a customer without the manager’s approval
Project scope
- The Quote to Cash solution
- Salesforce Revenue Cloud (CPQ & Billing)
- Sales process automations
- Dunning process for overdue invoices
- Opportunities forecasting
- Discount policy – approval process and contracted
- Prices
Benefits
- 100% invoices & contracts created with Salesforce
- 400 historic invoices migrated to Salesforce
- Less time spent on administrative work
- Business opps renewed automatically
- Streamlined accounting and financial processes
- No revenue leakage anymore
- CPQ used in live negotiations with customers
Very good partner, recommended to us by Salesforce. Cloudity consultants were very professional and fast. They adapted remarkably well to our unique working style and requirements!
Managing Director at AMX Germany
