Case studies

Delmar

Since 1968, Delmar has been a global provider of offshore mooring services including engineering design, mooring analysis, project management, planning and procedures, operational installation and mooring equipment rental.

+ 350 employees/users

Industries

Services

Challenges

the system was not suited to the needs of integration and handling of tasks;
incorrectly working flows and other automations that often resulted in incorrect or missing data, which caused a lack of trust in the system and did not encourage employees to use it;
lack of consultant knowledge in the company.

Project scope

re-engineering and customizing all Salesforce workflows;
implementing changes to PDF templates for inspection reports;
customizing and extending field service management solutions through Service Cloud;
implementing correct utilization of standard
Salesforce objects, such as Work Order and Work
Order Line Items.

Benefits

analysis of technical processes that made equipment
inspections and inspectors’ work easier and faster;
improved system transparency;
increased confidence in the system;
additional automation that made work faster and more efficient.

I am very happy with our project. Our communication by me making the tasks and you deliver exactly according to the task is impressive. If not possible to do according to the task, another proposal is delivered.

Stian Njøten

NDT Inspector/Supervisor at Boardriders