Join us for an exclusive, hands-on masterclass for Baltic Service Leaders. Unpack Gartner’s 2026 findings, see Agentforce in action, and build your company’s 30-day transformation roadmap.
91% of service leaders are now under direct executive pressure to use AI to drive Customer Satisfaction (CSAT) and revenue, not just operational efficiency.
improvement in customer satisfaction, customer effort, or Net Promoter Score
increase in customer retention
increase in cross-sell/upsell opportunities identified by service/support organizations
decrease in service/support costs
Leave with a blueprint to elevate their department’s internal status and a concrete plan to handle high-volume B2C and complex B2B cases simultaneously.
Get strategic clarity on how to bridge the gap between “legacy processes” and “AI-first operations” without disrupting current B2B or B2C service levels.
Build a framework for maintaining brand loyalty and “human-centric” experiences while leveraging the efficiency of modern CRM technology.
Note: Registration is subject to approval to ensure a high-level networking environment.
What separates a good golfer from a VERY good golfer? It’s about constantly “going the extra mile”, analyzing your game, asking questions and looking for answers, love for nuances, little things and details, patience and… the ability to train all year round.
That is why we invite you to mix fun with business. Enjoy the networking combined with tasty food, discussions around AI, Customer Service, drinks and a game of virtual golf.
CBU Account Executive – Baltics, Salesforce
Account Executive at Salesforce Baltics specialized in Retail, Technology, Transportation, Travel industries. Prior roles include leading territory growth and managing export development projects that yielded increased sales and global partnerships. Adept at strategic consulting and driving tangible business results.
Account Director – Baltics, Salesforce
Experienced leader in account management, primarily across technology and logistics. Serving as Account Director at Salesforce since September 2017, responsible for the Baltics region across retail and travel/transportation, and recognized with awards including Achievers Club. Previous roles include Account Executive at Google (ServiceSource) and management positions at Magnus Logistics. Holds a Master’s in Business Management and completed Executive Education at Cambridge Judge Business School focused on digital disruption and leadership.
Baltics Lead, Account Executive, Cloudity
Digital Transformation Advisor, Baltics Practice Lead with 5+ years of experience in helping companies amplify their sales, service and marketing ROI thanks to Salesforce technology. Dima works closely with Baltic businesses and advises them on automating their processes based on best practices in the industry.
Solution Architect, Digital Transformation Advisor, Cloudity
Co-founder and manager of implementation teams across Salesforce, Java, and SAP technologies. A certified Salesforce Consultant and project lead for solution architecture and technology transformation initiatives. Brings 20 years of experience across manufacturing, retail/commerce, professional services, real estate, and financial services.
Digital Transformation Advisor, Cloudity
Specialist in digital transformation for manufacturing companies. Advises executive teams in large and mid-sized organizations on how to increase competitiveness through technology. For 15+ years, he has bridged business and IT, working with some of the largest companies in Poland as both a consultant and a tech entrepreneur. He is currently developing the consulting division at Cloudity, with a mission to support B2B companies in sales and customer service automation through the implementation of the Salesforce CRM system.
Most events leave you with a notebook full of ideas but no plan. In this session, we provide the Digital Maturity Framework and the 30-Day Action Plan Template. You will leave with a concrete strategy tailored to your company’s current tech stack.
Space is strictly limited to 25 attendees to ensure the workshop remains interactive and high-value.
